The "Help & FAQs" set out the terms and conditions (the "Terms and Conditions") by which the products and services listed on this website (the "Site") are sold and /or provided to you. Please read these Terms and Conditions carefully before purchasing any of the products and/or services listed on the Site. You should understand that by purchasing any of the products and/or services offered on this Site, you agree to be bound by these Terms and Conditions. Please also take note that the Terms and Conditions will only be posted on the Site, and that we may make changes to the Terms and Conditions at any time without any prior notification being given. You should visit the Site regularly to ensure that you are kept informed of the latest Terms and Conditions.

For the sake of clarity, these Terms and Conditions apply when 1) you purchase products and/or services from Fitlion through this Site, and 2) you purchase products and/or services that will be provided by any party who has been authorised by Fitlion to sell products and/or services on this Site.



HELP & FAQS

Delivery

  • We currently offer 3 delivery options so that you can choose the one that best suits your needs!
    1. Local: Time-Slot deliveries (9am - 12pm, 12pm - 3pm, 3pm - 6pm & 6pm - 9pm)
    2. Standard: Non time-slot deliveries (within the next 3 working days, between 8am - 10pm)
    3. Self-Collection: Collect at any of our self-collection points for FREE!* Click HERE for more information.
  • FitLion delivers to anywhere in sunny Singapore. For deliveries to condominiums, office buildings, army camps, and hotels, please ensure that these establishment’s security team is informed of your order’s delivery. Should there need be, ensure that the security team/concierge is able to receive the order on your behalf.
    • Delivery slots are subject to availability. You may view the availability on the checkout page of your shopping cart.
    • FitLion will strive to deliver the products to your delivery address within the delivery timeframe selected by you. We do not and cannot guarantee that the delivery time slots will be met as there may be factors beyond our control which may result in early or delayed deliveries such as weather, traffic, haze, etc. You agree that FitLion shall not be liable for any deliveries made outside the delivery time frame.
    • Should your delivery be delayed, an SMS will be sent to you by our delivery team 30 minutes to 1 hour before the end of your delivery time-slot.
    • For orders that are instructed to be left at the doorstep/ riser/ shoe rack/ cupboard/ reception area, it shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery device.
    • Should the delivery attempt fail, subsequent re-deliveries would be subjected to an additional $7 per re-delivery attempt. There is strictly no cancellation of orders after orders are placed.
    • To schedule a re-delivery, please email us at sg@fitlion.com.
    • Deliveries will be made within the next 3 working days, anytime between 8am - 10pm. Can’t wait that long? If you want guaranteed next working day delivery for your order, do opt for our Local Delivery instead!
    • We do not accept Cash on Delivery payment method for customers who opt for this shipping method.
    • An SMS notification would be sent on the day of delivery. Not around to receive your order? No worries! Simply inform the driver to allow him to place your parcel somewhere safe.
    • Should you be uncontactable and the delivery attempt fail, subsequent re-deliveries would be subjected to an additional $5 per re-delivery attempt. There is strictly no cancellation of orders after orders are placed.
    • To schedule a re-delivery, please email us at sg@fitlion.com.
    If you have received a damaged or defective during delivery, we’ll ship to you a replacement of the exact item. In order to do so, please email us at sg@fitlion.com within 7 days of your delivery. Our Customer Care Agents will contact you as soon as possible. However, if the item is no longer in stock, the amount would be credited back to your card. If you have made payment in cash, an online store credit (proFIT$) would be provided instead.
    Fret not! First, do a quick check if you have received the correct package with your corresponding order number reflected on the packaging. If you are indeed missing an item, please email us at sg@fitlion.com and our Customer Care Agents within 7 days of receiving your order and we would contact you as soon as possible to arrange a redelivery of your missing item.
    We’re so sorry for mixing up your order! Please email us at sg@fitlion.com within 7 days of receiving your order and we’ll provide an exchange for the item you’ve ordered. However, if the item is no longer in stock, the amount would be credited back to your card. If you have made payment in cash, an online store credit (proFIT$) would be provided instead. Items returned must not be used or expired. It must be in its original packaging, unopened and/or the seal intact.
  • To find out more about our online store credit (proFIT$), please click here.
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