HELP & FAQS

Delivery

  • Fitlion delivers to anywhere in sunny Singapore including Sentosa Island. For deliveries to condominiums, town houses, office buildings, army camps and hotels, please ensure that these establishments’ security team is informed of your order delivery. If you are unable to receive the delivery personally, please ensure that the security team, reception staff or hotel concierge is able to receive the order on your behalf.
  • Delivery slots are subject to availability. You may view the availability on the checkout page of your shopping cart.
  • Fitlion strives to deliver the order within your preferred time-slot. Under circumstances not within our control such as traffic, incremental weather, haze, etc., your order may be delivered earlier or later. We appreciate that you’d agree that Fitlion shall not be liable in any case.
  • If your delivery is delayed, an SMS will be sent to you 30 minutes to 1 hour before the end of your delivery time-slot.
  • We recommend that you arrange for someone to receive and acknowledge the delivery with a sign-off on the delivery order (electronic or hard-copy).
  • For orders that are instructed to be left at the door, riser closet, shoe rack, cupboard in the public area, or reception area, it shall be at your own risk, and you accept all liabilities and risks of loss, theft, and damage.
  • Should the delivery attempt fail, you will be contacted to arrange for another delivery and a $7 re-delivery fee will be charged to your original mode of payment.
  • To schedule a re-delivery, please email us at sg@fitlion.com.
We are sorry that the order is not perfect. If you receive a damaged or defective item, we will deliver a replacement without charge. To request for a replacement, please email us at sg@fitlion.com within 7 days of receiving your order.

Fitlion Customer Care will contact you to arrange for the replacement within 2 business days. If the item is no longer in stock, the purchase value will be refunded to the original mode of payment. If you have made an order in cash or with proFIT$, the refund will be Store Credits in the form of proFIT$ in your Fitlion account.
Fret not! First, do a quick check if you have received the correct package with your corresponding order number reflected on the packaging.

If you are indeed missing an item, please email us at sg@fitlion.com within 7 days of receiving your order. Fitlion Customer Care will contact you within 2 business days to arrange for a delivery of your missing item.

If the item is no longer in stock, the purchase value will be refunded to the original mode of payment. If you have made an order in cash or with proFIT$, the refund will be Store Credits in the form of proFIT$ in your Fitlion account.
We are so sorry for mixing up your order. Please email us at sg@fitlion.com. within 7 days of receiving your order, and we will arrange for an exchange of the wrong items without charge.

To qualify for an exchange, the item must be unopened and unused in its original packaging, with all labels and tags intact.

If the item is no longer in stock, the purchase value will be refunded to the original mode of payment. If you have made an order in cash or with proFIT$, the refund will be Store Credits in the form of proFIT$ in your Fitlion account.
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